Customer care
Questions, answered
What are Shamaa candles made of?
Each candle is hand poured in small batches with 100% natural wax, premium fragrance oils and a cotton wick, in a matte kohl ceramic vessel with a solid walnut lid.
How long does a candle burn?
Around 50 hours. Burn for 2–4 hours at a time and trim the wick to 5 mm before each burn for the cleanest, longest burn.
Why is the first burn important?
Wax has a memory. Let it melt to the edges on the first burn, usually 2–3 hours, so it burns evenly for the life of the candle.
Do you deliver outside Qatar?
Yes. We deliver across the GCC and worldwide; rates and times are shown at checkout. See shipping & returns for details.
Can I add a gift message?
Yes. Leave your note in the order notes at checkout and we will handwrite it on a card inside the box.
Can I return a candle?
Unlit, unopened candles can be exchanged within 7 days of delivery. If anything arrives damaged, send us a photo within 48 hours and we will replace it.
Still wondering? Write to us.